Last Updated: 05-08-2023
Welcome to Coinfinex! This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and mobile application (collectively referred to as the “Platform”). Your privacy and security are of utmost importance to us, and we are committed to ensuring the confidentiality of your personal data.
By using the Coinfinex Platform, you agree to the terms and practices outlined in this Privacy Policy. If you do not agree with our practices, please refrain from using the Platform.
1. Information We Collect
We may collect various types of information from you, including:
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Personal Information: This includes your name, email address, phone number, and other identifying information you provide during account registration, verification, and customer support interactions.
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Financial Information: To facilitate transactions, we may collect payment card details, cryptocurrency wallet addresses, and other financial information.
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Transaction Information: We collect information about your transactions on the Platform, including trading history, transaction amounts, and timestamps.
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Device and Usage Information: We may gather information about the device you use to access the Platform, including your IP address, browser type, operating system, and usage patterns.
2. How We Use Your Information
We use the collected information for various purposes, including:
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Account Management: To create and manage your account, process transactions, and provide customer support.
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Service Improvement: To enhance the user experience, troubleshoot technical issues, and analyze user behavior to improve our services.
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Security: To prevent fraud, unauthorized access, and other illegal activities, and to comply with legal and regulatory requirements.
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Communication: To send you transaction confirmations, updates, and marketing communications based on your preferences. You can opt out of marketing communications at any time.
3. Disclosure of Information
We may share your information in the following circumstances:
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With Service Providers: We may share your information with third-party service providers who assist us in operating the Platform and providing services to you.
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Legal Compliance: We may disclose information to comply with legal obligations, respond to government requests, or protect our rights, privacy, safety, or property.
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Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Security
We implement reasonable security measures to protect your information from unauthorized access, loss, alteration, or disclosure. However, no data transmission over the internet is entirely secure, and we cannot guarantee the security of your information.
5. Your Choices
You have the right to:
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Access: Request access to the personal information we hold about you.
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Rectification: Update or correct your personal information if it is inaccurate or incomplete.
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Erasure: Request the deletion of your personal information under certain circumstances.
6. Children’s Privacy
The Coinfinex Platform is not intended for children under the age of [13/16/18], and we do not knowingly collect personal information from individuals in this age group.
7. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the Platform or other communication channels.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at support@finexpay.app